ACDelco Vehicle Service Contract is Easy to Sell and Service

When an independent dealer sells a customer an ACDelco Vehicle Service Contract, the paperwork goes to Universal Warranty Corporation (UWC) for contract administration. If the contract owner experiences a covered breakdown, they will call UWC and be directed to the nearest participating ACDelco TSS independent repair facility.

Program Selling Procedures

Eligibility Guidelines

• The ACDelco program can only be sold at independent auto dealerships.
• All vehicles shown on the current ACDelco Dealer Cost Rates are eligible for used vehicle coverage if all the following are met:
  1. The dealership must sell the vehicle and the service contract may be purchased only at the time of sale of the vehicle.
  2. The vehicle must be in good working condition and all covered components must be in good working condition at the time of sale of the vehicle.
  3. The vehicle must be within the age limits for the available plans (January 1st establishes a model year change). See your current Dealer Cost Rates for age restrictions.

Ineligible Vehicles:

26. Not manufactured for distribution in the USA (Grey market vehicles) with the exception of Canadian origin vehicles.
27. With a gross vehicle weight of over 13,500 pounds.
28. With odometers that have been replaced, tampered with, altered or are inoperative.
29. Having a salvage or branded title. If any alterations have been made to the vehicle including frame or suspension modifications, lift kits, oversized/undersized tires emissions and/or intake/exhaust systems modifications, or engine modifications.

Complete Vehicle Service Contracts

• Make sure all information is filled in clearly and completely.
• Distribute customer copy of the Vehicle Service Contract at time of sale.

Remittance of Service Contract Register and Vehicle Service Contract Registration Pages

• Complete the Service Contract Register using the Dealer Cost Rate Chart.
  
• Include a check (payable to Wells Fargo Bank Nebraska) for the full amount totaled on the completed Service Contract
  Register and Universal Warranty Corporation’s (UWC) copy of the Vehicle Service Contract Registration Page and submit to Wells Fargo Bank Nebraska, Escrow Agent #1155042111, P. O. Box 3410, Omaha, NE 68103-0410 by the 10th of each month. You may also overnight to Wells Fargo Bank Nebraska, Attn: Lockbox – Escrow, 1919 Douglas Street, Omaha, NE 68102.
  
• Do not include transfer fees or deduct cancellation refunds from the Total Dealer Cost on the Service Contract Register.
  These are handled separately.

Returned contracts

• Occasionally, UWC must return service contracts (and their remittance) to the issuing dealer.
• Please issue a new, corrected vehicle service contract and secure the customer signature.
• It is best to resubmit these rewritten contracts and their dealer cost as soon as possible. Customers who have a claim where
  the contract is not registered with UWC may experience delays in claim authorization and payment.

Cancellations

• Complete a cancellation form and submit to UWC. Be sure to include any supporting documentation.
• UWC will process the cancellation request and calculate the percentage of the cancellation refund.
• UWC is responsible to refund the dealer their cancellation refund amount based on the dealer cost.
• The dealer is responsible to refund the customer or lienholder their cancellation refund amount based on the retail cost.

Claims Procedures

• In-Network service for a $100 deductible can only be done at a participating Independent ACDelco Service Center.
• All other out-of-network repairs are subject to a $500 deductible unless waived by prior approval of UWC.
• Obtain a copy of the customer’s Service Contract Registration Page and verify the service contract is still in force (date and miles). Please retain this copy when calling UWC.
• Your claims adjuster will ask for the following information to initiate a claim:
  • Service contract number, customer’s name, address, phone number, vehicle identification number and mileage on the vehicle.
  • COMPLAINT by customer.
  • CAUSE of failure.
  • CORRECTION. Technician’s diagnosis and suggested method of repair.
  • An accurate cost estimate of the repair-detailing ACDelco parts prices (with part numbers) not to exceed ACDelco suggested consumer / list price , labor time at your shops posted retail rate, taxes and towing (if applicable).
  • Labor will be based on the current year’s Mitchell or ALLDATA labor time guides. To confirm applicable labor, your claims adjuster may ask for the Labor Guide section and page number.
  • All applicable maintenance receipts.
  • A markup not to exceed 20% or maximum of $100 will be allowed on any covered sublet repairs.
• Telephone Universal Warranty Corporation for Claim Reference Number

(402) 333-9000 Omaha area
(866) 215-7082 Claim Administration – Nationwide
(402) 333-1305 Fax

• Your Universal Warranty Corporation Claims Adjuster will:

• Confirm or deny coverage of the failure based upon the terms and conditions of the service contract.
• Issue a Claim Reference Number for the repairs and amounts agreed upon. If actual costs exceed the approved amount, you MUST call and request approval for the additional amount.
• How to Get Paid for the Repair Work
  • Collect the deductible amount listed on the Registration Page and any other customer pay charges from the contract holder.
  • Have the Repair Order signed and dated by the contract holder.
  • Write the service contract registration page number, claim reference number and approved amounts on the face of the repair order.
  • Forward the completed Repair Order, including copies of any applicable maintenance records, sublet, or towing bills necessary to establish all charges to:

Universal Warranty Corporation
P. O. Box 542050, Omaha, NE 68154-0850
If you have any questions, please contact your sales representative or UWC at (866) 215-7082.

NOTE: All repairs must be submitted within sixty (60) days from the Repair Order date. Only Repair Orders signed and dated by the contract holder are eligible for payment.

Key Guidelines that Apply in Claim Settlements

Diagnosis/Teardown: The customer is the ONLY one who may authorize diagnosis, teardown or repairs of their vehicle.

Inspections: As the administrator, UWC may require that the vehicle be inspected. These inspections are used to document the cause and extent of damage to a covered vehicle. As independent contractors, they cannot authorize repairs, teardown or payment. UWC, and the inspectors that they use, strive to minimize delays. The inspector will call your shop to verify that the vehicle is ready for inspection prior to arrival.

Factory Warranty: Investigate all possibilities of factory help, FTC’S, campaigns or recalls for the repair prior to calling UWC.

Service Records: Service records will be required on all applicable repairs. (eg. engine, transmission, suspension). The customer is to provide maintenance receipts. Customers performing maintenance are responsible for verifiable receipts to include mileage, date and parts. This information must be recorded on the vehicle maintenance record.

Rental: Rental is not covered.
Shop Supplies: Not covered.
Taxes: The service contract covers taxes for covered repairs (unless prohibited by state law).